Legal
Cancellation Policy
Cancellation and Refund Policy
Effective: January 2026
This Cancellation and Refund Policy ("Policy") is incorporated into the EventSculpt Terms of Service and governs all cancellations and refunds made through the EventSculpt Platform. Your use of the Platform constitutes your agreement to these terms.
In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall control. The applicable version of this Policy is the one in effect at the time the Booking was made.
1. Definitions
Terms used in this Policy have the same meanings as defined in the Terms of Service:
- Client — Individuals or organizations booking venues or services.
- Provider — Venue operators and Vendors offering services through the Platform.
- Booking — A confirmed reservation between a Client and one or more Providers.
- Provider Charges — The fees charged by Providers for their venues or services.
- EventSculpt Service Fee — EventSculpt's service fee charged to Clients, calculated as a percentage of the Provider Charges.
2. General Cancellation Rules
2.1 Entire Booking Cancellation
Cancellations apply to the entire Booking. Clients cannot cancel individual Providers within a multi-provider Booking while keeping others. To cancel services from a specific Provider, the entire Booking must be cancelled and a new Booking created for the remaining services.
2.2 Refund Method
All refunds are issued to the original payment method used for the Booking. Refunds typically process within 5-10 business days, depending on your financial institution.
2.3 EventSculpt Service Fee Refunds
The EventSculpt Service Fee is refunded proportionally based on the total Provider refunds:
- If you receive a full refund from all Providers, you receive a full refund of the Service Fee.
- If you receive a partial refund from Providers, you receive a proportional refund of the Service Fee.
- Calculation: (Total Provider Refunds ÷ Total Provider Charges) × Service Fee = Service Fee Refund
3. Grace Period
Bookings cancelled within 24 hours of receiving a Booking Confirmation—and at least 48 hours before the Event start time—are eligible for a full refund, including all Provider Charges and the EventSculpt Service Fee.
Bookings confirmed less than 48 hours before the Event start time are not eligible for the Grace Period.
4. Cancellation Policy Tiers
Each Provider selects a cancellation policy tier, which is disclosed to Clients at the time of booking. For multi-provider Bookings, each Provider's policy applies to their portion of the Booking.
| When you cancel | Flexible | Standard | Strict |
|---|---|---|---|
| 90+ days before event | 100% | 100% | 100% |
| 30–89 days before | 100% | 100% | 50% |
| 14–29 days before | 100% | 50% | 50% |
| 7–13 days before | 100% | 50% | No refund |
| 24 hours – 6 days before | 50% | No refund | No refund |
| Under 24 hours | No refund | No refund | No refund |
- Flexible — Best for providers with shorter lead times. Full refund window starts at 7 days out.
- Standard — The default tier. Full refund window starts at 30 days out. Bookings made within 30 days of the Event receive a 50% refund if cancelled at least 7 days prior; otherwise non-refundable.
- Strict — For large-scale or long-lead events. Full refund window starts at 90 days out. Bookings made within 90 days of the Event receive a 50% refund if cancelled at least 14 days prior; otherwise non-refundable.
5. Multi-Provider Bookings
5.1 How Refunds Are Calculated
When a Booking includes multiple Providers with different cancellation policies, refunds are calculated separately for each Provider based on their individual policy tier.
Example: A Booking with a Venue (Standard) and Caterer (Flexible), cancelled 15 days before the event:
| Provider | Policy | Refund |
|---|---|---|
| Venue ($5,000) | Standard | 50% = $2,500 |
| Caterer ($2,000) | Flexible | 100% = $2,000 |
| Provider Subtotal | $4,500 of $7,000 | |
| EventSculpt Fee ($700) | Proportional | $450 |
| Total Refund | $4,950 |
5.2 Cancellation Disclosure
At the time of booking, Clients will see each Provider's cancellation policy clearly displayed. Before confirming a cancellation, Clients will see a detailed breakdown of the expected refund amount for each Provider and the Service Fee.
5.3 Provider Cancellations in Multi-Provider Bookings
If one Provider in a multi-provider Booking cancels:
- The Client receives a full refund for that Provider's portion, including the proportional Service Fee.
- The remainder of the Booking remains active unless the Client requests cancellation.
- If the cancelled Provider was essential to the event (e.g., the venue), Clients may request an Excused Cancellation for the entire Booking (see Section 7).
6. Provider-Initiated Cancellations
6.1 Provider Obligations
Providers agree that once a Booking is confirmed, they will honor it. If a Provider cancels a confirmed Booking:
- The Client will receive a full refund for that Provider's charges, plus the proportional EventSculpt Service Fee, to the original payment method.
- EventSculpt may assist Clients in securing a replacement Provider where possible.
6.2 Consequences for Providers
Providers who cancel confirmed Bookings may be subject to:
- Reduced visibility on the Platform
- Financial penalties
- Account suspension or removal
Frequent cancellations or cancellations without valid justification will result in escalating consequences.
7. Excused Cancellations
Certain circumstances beyond the control of Providers or Clients may qualify as "Excused Cancellations," including but not limited to:
- Natural disasters or severe weather events
- Government restrictions or orders
- Pandemics or public health emergencies
- Circumstances making it illegal or unsafe to host or attend an Event
- Cancellation by an essential Provider that makes the event impractical
EventSculpt reserves the right to determine, in good faith, whether a cancellation qualifies as excused and the appropriate remedy, which may include a full refund regardless of the standard cancellation policy. This section operates in conjunction with the Force Majeure provisions of the Terms of Service (Section 10).
8. EventSculpt-Initiated Cancellations
EventSculpt reserves the right to cancel any Booking if we believe in good faith that:
- The Booking violates our Terms of Service or applicable law;
- Proceeding with the Booking could create safety, legal, or reputational risk.
In such cases, EventSculpt will provide prompt notice and issue a full refund to the original payment method.
9. Rescheduling
If all parties agree, a Booking may be rescheduled without penalty. Rescheduling must be completed through the Platform to be recognized by EventSculpt.
- If rescheduling results in a higher Booking Price, Clients are responsible for paying the difference.
- If rescheduling results in a lower price, the difference will be refunded to the original payment method.
Rescheduling is subject to Provider availability and approval.
10. Chargebacks and Payment Disputes
Clients are encouraged to contact EventSculpt at support@eventsculpt.com before initiating a chargeback so we can attempt to resolve the issue directly.
EventSculpt reserves the right to contest chargebacks and recover amounts improperly disputed, as provided in the Terms of Service (Section 4.7).
11. Consumer Rights
Nothing in this Policy limits or excludes any statutory consumer rights under applicable law, including mandatory refund or cooling-off rights. EventSculpt will comply with all applicable U.S. state and federal consumer protection requirements.
12. Dispute Resolution
Disputes arising under this Policy shall be resolved in accordance with the dispute resolution provisions of the Terms of Service (Section 8).
13. Changes to This Policy
EventSculpt may update this Policy at any time by posting an updated version at the URL provided. For material changes, we will provide notice as described in the Terms of Service. Continued use of the Platform after such updates constitutes acceptance of the revised terms.
Contact Us
For cancellation requests or questions about this Policy:
EventSculpt LLC Email: support@eventsculpt.com