Cancellation and Refund Policy

Applies upon your express acceptance through the Platform

This Cancellation and Refund Policy ("Policy") is incorporated into the EventSculpt Terms of Service and governs all cancellations and refunds made through the EventSculpt Platform. Your use of the Platform constitutes your agreement to these terms.

In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall control. The applicable version of this Policy is the one in effect at the time the Booking was made.

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1. Definitions

Terms used in this Policy have the same meanings as defined in the Terms of Service:

• Client. Individuals or organizations booking venues or services.
• Provider. Venue operators and Vendors offering services through the Platform.
• Booking. A confirmed reservation between a Client and one Provider. An Event may have separate Bookings with multiple Providers, referred to in this Policy as multi-provider Bookings. The cancellation rules below also apply to accepted Booking requests awaiting their initial payment.
• Provider Charges. The fees charged by Providers for their venues or services.
• EventSculpt Service Fee. EventSculpt's service fee charged to Clients, calculated as a percentage of eligible Provider Charges as described in Fee Schedule Section 1.2.
• Facilitation Fee. For Regulated Service Categories, the flat per-guest fee charged by EventSculpt, as described in the Terms of Service Section 4.9.
• Gratuity. Mandatory gratuity included in Provider pricing for distribution to the Provider's staff.

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2. General Cancellation Rules

2.1 Booking Cancellation and Modifications

A Client may cancel the whole Booking with a Provider before the signed Event start time. Separate Bookings with other Providers remain unchanged.

• Selected services. Removing or changing individual services is a modification, not whole-Booking cancellation. Neither party has a unilateral right under this Policy to remove items from the agreed scope.
• Agreed modifications. Changes require mutual agreement through a supported Platform workflow, including any required updated signatures and payment authorization. A proposal alone does not change the binding agreement or invalidate its signatures.
• Entire Booking cancellation. Confirming cancellation through the Platform ends the whole Booking with that Provider, subject to the eligibility and refund rules below.

Client-cancellation refunds use each item's signed cancellation terms and respective charges. Provider cancellation follows Section 6 instead of ordinary Client-cancellation retention rules.

2.2 Refund Method

All refunds are issued to the original payment method used for the Booking. After a refund is issued, banks typically take 5-10 business days to process it. Processor restrictions, account funding or bank processing may delay a refund; a delay does not eliminate an applicable refund entitlement.

Once the Platform confirms cancellation, the Booking stays canceled, its reservation is released and new payment collection stops. Other reservations or restrictions may still prevent the Provider from being available. Payments already processing may still settle and are subject to the applicable refund rules. A pending, failed or unresolved refund does not restore the Booking. Cancellation confirmation does not mean a refund has reached your account.

2.3 EventSculpt Service Fee Refunds

The EventSculpt Service Fee is refunded proportionally based on the eligible Provider Charges to which it relates:

• If you receive a full refund of the eligible Provider Charges, you receive a full refund of the Service Fee paid on those charges.
• If you receive a partial refund of eligible Provider Charges, the same refund proportion applies to the Service Fee allocated to those charges.

Only Provider Charges included in the original Service Fee basis, after applicable discounts, enter this calculation. Regulated alcohol charges processed directly to the Provider's payment account, taxes, gratuity, and other Platform fees are excluded from both the original charge amounts and the corresponding refund amounts used in the calculation. Original recorded fee allocations and currency rounding apply; the Service Fee refund cannot exceed the Service Fee actually paid on the affected charges. This calculation does not change the separate Facilitation Fee, gratuity, or tax refund entitlements under this Policy and applicable law.

2.4 Facilitation Fee and Gratuity Refunds

In the event of a cancellation, the Facilitation Fee is subject to the same refund terms as the EventSculpt Service Fee. Gratuity is refundable to the same extent as the associated Provider Charges.

2.5 Refunds for Regulated Service Categories

For Regulated Service Categories where the Provider is the merchant of record, payments are deposited directly into the Provider's payment account upon successful charge processing. Because the Provider receives and controls these funds immediately, payments for Regulated Services are generally non-refundable after the Grace Period (Section 3), regardless of the Provider's cancellation policy tier, except where a refund is required by applicable law, this Policy, or the Provider's own written terms.

If a refund is due (for example, during the Grace Period or following a Provider-initiated cancellation), EventSculpt will use commercially reasonable efforts to facilitate the refund from the Provider's payment account within a reasonable time. The availability of the refund depends on the Provider maintaining sufficient funds in their payment account. If a refund cannot be processed, EventSculpt will assist the Client in pursuing resolution with the Provider, including through the dispute resolution process described in the Terms of Service (Section 8).

2.6 Force Majeure and Regulated Services

If a Booking is cancelled due to an Excused Cancellation (see Section 7) and includes Regulated Service Categories, the facilitation fee is refundable in full. Refund of Provider Charges for Regulated Services in force majeure situations is subject to the Provider's cancellation policy tier and the availability of funds in the Provider's payment account.

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3. Grace Period

For Bookings made under this version of the Policy, the Grace Period starts at the first successful payment for the Booking. It ends at the earlier of 24 hours after that payment or 48 hours before the signed Event start time. If that end time is at or before the first successful payment, the Booking has no Grace Period.

Bookings cancelled during the Grace Period are eligible for a full refund, including all Provider Charges, the EventSculpt Service Fee, any Facilitation Fees, Gratuity, and any Non-Refundable Deposit amounts, subject to mandatory legal exceptions that cannot be waived.

Bookings made under an earlier version of this Policy retain their signed cancellation terms, including any Booking Confirmation-based Grace Period.

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4. Cancellation Policy Tiers

Each Provider selects a cancellation policy tier as part of their financial terms, which is disclosed to Clients at the time of booking. The tier determines when each payment becomes non-refundable. For multi-provider Bookings, each Provider's policy applies independently to their portion of the Booking.

4.1 Refund Eligibility by Tier

Each tier defines a cutoff window before the Event. Payments that have not yet reached the cutoff are fully refundable. Once the cutoff passes, those payments become earned by the Provider and are non-refundable.

4.2 How Refund Eligibility Works

• Before the cutoff: Payments collected before the cutoff date are fully refundable if you cancel before the cutoff passes.
• After the cutoff: Once the cutoff date passes, those payments become earned by the Provider and are non-refundable. Payments collected after the cutoff date are non-refundable upon collection.
• Multi-payment Bookings: If a Booking includes a deposit and a later balance payment, each payment's refund eligibility is determined independently based on the Provider's cutoff window. A deposit collected well before the cutoff becomes non-refundable only when the cutoff passes; a balance payment collected within the non-refundable window is non-refundable upon collection.
• Grace Period exception: Regardless of the tier, Bookings cancelled within the Grace Period (Section 3) are eligible for a full refund.

4.3 Tier Descriptions

• Flexible. Payments are refundable until 14 days before the Event. Best suited for services with shorter lead times.
• Standard. Payments are refundable until 30 days before the Event. This is the default tier.
• Firm. Payments are refundable until 60 days before the Event. Suited for services requiring significant advance preparation.
• Strict. Payments are refundable until 90 days before the Event. Designed for large-scale or long-lead events where Providers commit resources well in advance.

4.4 Non-Refundable Deposits

Some Providers may include a Non-Refundable Deposit in the agreed Provider Charges. Retention following Client cancellation outside the Grace Period (Section 3) is subject to this Policy and applicable law. Non-Refundable Deposits are:

• Disclosed at checkout. The amount allocated to the Non-Refundable Deposit is displayed before payment, so Clients can see the portion retained on cancellation outside the Grace Period.
• Capped at 50% of the service price. A Provider's Non-Refundable Deposit cannot exceed 50% of the booking item total. If the configured deposit exceeds this limit, it is automatically reduced to 50%.
• Refundable during the Grace Period. Bookings cancelled within the Grace Period (Section 3) receive a full refund, including any Non-Refundable Deposit.
• Retention following Client cancellation. Outside the Grace Period, the Non-Refundable Deposit is earned upon collection regardless of the tier's cutoff, subject to this Policy and applicable law. The remaining portion follows Section 4.1. Provider cancellation under Section 6 requires refunding any collected Non-Refundable Deposit.
• Applied per Provider. In multi-provider Bookings, each Provider's Non-Refundable Deposit applies independently to their portion of the Booking.

Example: Agreed Provider Charges of $1,000, including a $300 Non-Refundable Deposit, under the Standard cancellation policy (30-day cutoff), cancelled 45 days before the Event: the $300 Non-Refundable Deposit is retained by the Provider; the remaining $700 of Provider Charges is refunded in full because the cancellation occurred before the 30-day cutoff.

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5. Multi-Provider Bookings

5.1 How Refunds Are Calculated

When a Booking includes multiple Providers with different cancellation policies, refunds are calculated separately for each Provider based on their individual policy tier and whether each payment has passed the Provider's cutoff window.

Example: A Booking with a Venue (Standard, 30-day cutoff) and Caterer (Flexible, 14-day cutoff), cancelled 20 days before the event:

5.2 Cancellation Disclosure

At the time of booking, Clients will see each Provider's cancellation policy clearly displayed. Before confirming a cancellation, Clients will see a detailed breakdown of the expected refund amount for each Provider and the Service Fee.

5.3 Provider Cancellations in Multi-Provider Bookings

If one Provider in a multi-provider Booking cancels:

• The Client receives a full refund for that Provider's portion, including the proportional Service Fee.
• The remainder of the Booking remains active unless the Client requests cancellation.
• If the cancelled Provider was essential to the event (e.g., the venue), Clients may request an Excused Cancellation for the entire Booking (see Section 7).

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6. Provider-Initiated Cancellations

6.1 Provider Obligations

Providers must honor accepted Bookings and promptly notify the Client and EventSculpt if they cannot fulfill them. The Platform's self-service cancellation flow is available before the signed Event end time, including while the Booking awaits its initial payment. It requires a reason and a Client-facing explanation, but no separate administrative approval. Outside that window, Providers must contact EventSculpt; post-event issues follow Section 10. If a Provider cancels:

• The Client is entitled to a full refund of all remaining collected payments for that Booking, including any collected Non-Refundable Deposit, allocated EventSculpt Service Fee, Facilitation Fee, Gratuity and refundable taxes. Prior earning and ordinary Client-cancellation tiers do not reduce this entitlement. Amounts already returned are not refunded twice. Refunds use the original payment method, with tax adjustments under applicable law.
• EventSculpt may help the Client find another Provider but does not guarantee availability, price or equivalent services. A new Booking requires its own Provider approval and payment. The Client may seek another Provider before the original refund settles; original payments, approvals and reservations do not transfer.

For Regulated Service Categories where the Provider is the merchant of record, the Provider is responsible for processing the refund from their payment account. EventSculpt will use commercially reasonable efforts to facilitate the refund. If the Provider fails to process the refund within 10 business days of the cancellation, EventSculpt may suspend the Provider's account and pursue recovery on the Client's behalf, including through offset of future payouts or the dispute resolution process.

6.2 Consequences for Providers

Providers who cancel confirmed Bookings may be subject to:

• Reduced visibility on the Platform
• Financial penalties
• Account suspension or removal

Frequent cancellations or cancellations without valid justification will result in escalating consequences.

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7. Excused Cancellations

Certain circumstances beyond the control of Providers or Clients may qualify as "Excused Cancellations," including but not limited to:

• Natural disasters or severe weather events
• Government restrictions or orders
• Pandemics or public health emergencies
• Circumstances making it illegal or unsafe to host or attend an Event
• Cancellation by an essential Provider that makes the event impractical

EventSculpt reserves the right to determine, in good faith and in its capacity as Platform administrator, whether a cancellation qualifies as excused and the appropriate disposition of Platform-held funds, which may include a full refund regardless of the standard cancellation policy. This section operates in conjunction with the Force Majeure provisions of the Terms of Service (Section 10).

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8. EventSculpt-Initiated Cancellations

EventSculpt reserves the right to remove any Booking from the Platform if we believe in good faith that:

• The Booking violates our Terms of Service or applicable law;
• Proceeding with the Booking could create safety, legal, or reputational risk.

In such cases, EventSculpt will provide prompt notice to both parties. Removal of a Booking from the Platform terminates EventSculpt's facilitation of the transaction. EventSculpt will issue a full refund of Platform-held funds to the Client's original payment method.

For Regulated Service Categories, EventSculpt will coordinate the refund of Provider Charges with the Provider. If the Provider does not process the refund within 10 business days, EventSculpt may pursue recovery through offset of the Provider's facilitation fee credits, account suspension, or other available means.

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9. Rescheduling

If all parties agree, a Booking may be rescheduled without penalty. Rescheduling must be completed through the Platform to be recognized by EventSculpt.

• If rescheduling results in a higher Booking Price, Clients are responsible for paying the difference.
• If rescheduling results in a lower price, the difference will be refunded to the original payment method.

Rescheduling is subject to Provider availability and approval.

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10. Post-Event Issues and Chargebacks

Post-Event Dispute Review Window. Clients who experience service quality issues, Provider no-shows, or material discrepancies between booked and delivered services may report them to EventSculpt within the Dispute Review Window (72 hours after the scheduled Event end time). See Terms of Service Section 4.10 for the complete dispute review process, including how Platform-held funds may be used to resolve disputes.

Chargebacks. Clients are encouraged to contact EventSculpt at support@eventsculpt.com before initiating a chargeback so we can attempt to resolve the issue directly.

EventSculpt reserves the right to contest chargebacks and recover amounts improperly disputed, as provided in the Terms of Service (Section 4.7).

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11. Consumer Rights

Nothing in this Policy limits or excludes any statutory consumer rights under applicable law, including mandatory refund or cooling-off rights. EventSculpt will comply with all applicable U.S. state and federal consumer protection requirements.

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12. Dispute Resolution

Disputes arising under this Policy shall be resolved in accordance with the dispute resolution provisions of the Terms of Service (Section 8).

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13. Changes to This Policy

EventSculpt may update this Policy by posting an updated version at the URL provided, subject to the notice, effective-date, and prospective-change requirements in Terms of Service Section 12. This version applies to new Bookings upon your express acceptance through the Platform's legal acceptance process before booking or payment. Previously confirmed Bookings remain governed by the terms applicable when they were confirmed. Continued use after the applicable effective date does not replace express acceptance where required before booking or payment. Express acceptance of this update and the replacement of prior contractual advance-notice provisions are governed by Terms of Service Section 12.4. Legally required notice and existing Booking rights remain protected.

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Contact Us

For cancellation requests or questions about this Policy:

EventSculpt LLC Email: support@eventsculpt.com