Legal

Cancellation Policy

Cancellation and Refund Policy

Effective: March 2026

This Cancellation and Refund Policy ("Policy") is incorporated into the EventSculpt Terms of Service and governs all cancellations and refunds made through the EventSculpt Platform. Your use of the Platform constitutes your agreement to these terms.

In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall control. The applicable version of this Policy is the one in effect at the time the Booking was made.

1. Definitions

Terms used in this Policy have the same meanings as defined in the Terms of Service:

Client. Individuals or organizations booking venues or services.
Provider. Venue operators and Vendors offering services through the Platform.
Booking. A confirmed reservation between a Client and one or more Providers.
Provider Charges. The fees charged by Providers for their venues or services.
EventSculpt Service Fee. EventSculpt's service fee charged to Clients, calculated as a percentage of the Provider Charges.
Facilitation Fee. For Regulated Service Categories, the flat per-guest fee charged by EventSculpt, as described in the Terms of Service Section 4.9.
Gratuity. Mandatory gratuity included in Provider pricing for distribution to the Provider's staff.

2. General Cancellation Rules

2.1 Entire Booking Cancellation

Cancellations apply to the entire Booking. Clients cannot cancel individual Providers within a multi-provider Booking while keeping others. To cancel services from a specific Provider, the entire Booking must be cancelled and a new Booking created for the remaining services.

2.2 Refund Method

All refunds are issued to the original payment method used for the Booking. Refunds typically process within 5-10 business days, depending on your financial institution.

2.3 EventSculpt Service Fee Refunds

The EventSculpt Service Fee is refunded proportionally based on the total Provider refunds:

If you receive a full refund from all Providers, you receive a full refund of the Service Fee.
If you receive a partial refund from Providers, you receive a proportional refund of the Service Fee.
Calculation: (Total Provider Refunds ÷ Total Provider Charges) × Service Fee = Service Fee Refund

2.4 Facilitation Fee and Gratuity Refunds

In the event of a cancellation, the Facilitation Fee is subject to the same refund terms as the EventSculpt Service Fee. Gratuity is refundable to the same extent as the associated Provider Charges.

2.5 Refunds for Regulated Service Categories

For Regulated Service Categories where the Provider is the merchant of record, payments are deposited directly into the Provider's payment account upon successful charge processing. Because the Provider receives and controls these funds immediately, payments for Regulated Services are non-refundable after the Grace Period (Section 3), regardless of the Provider's cancellation policy tier.

If a refund is due (for example, during the Grace Period or following a Provider-initiated cancellation), EventSculpt will use commercially reasonable efforts to facilitate the refund from the Provider's payment account within a reasonable time. The availability of the refund depends on the Provider maintaining sufficient funds in their payment account. If a refund cannot be processed, EventSculpt will assist the Client in pursuing resolution with the Provider, including through the dispute resolution process described in the Terms of Service (Section 8).

2.6 Force Majeure and Regulated Services

If a Booking is cancelled due to an Excused Cancellation (see Section 7) and includes Regulated Service Categories, the facilitation fee is refundable in full. Refund of Provider Charges for Regulated Services in force majeure situations is subject to the Provider's cancellation policy tier and the availability of funds in the Provider's payment account.

3. Grace Period

Bookings cancelled within 24 hours of receiving a Booking Confirmation, and at least 48 hours before the Event start time, are eligible for a full refund, including all Provider Charges, the EventSculpt Service Fee, any Facilitation Fees, Gratuity, and any Non-Refundable Deposit amounts.

Bookings confirmed less than 48 hours before the Event start time are not eligible for the Grace Period.

4. Cancellation Policy Tiers

Each Provider selects a cancellation policy tier as part of their financial terms, which is disclosed to Clients at the time of booking. The tier determines when each payment becomes non-refundable. For multi-provider Bookings, each Provider's policy applies independently to their portion of the Booking.

4.1 Refund Eligibility by Tier

Each tier defines a cutoff window before the Event. Payments that have not yet reached the cutoff are fully refundable. Once the cutoff passes, those payments become earned by the Provider and are non-refundable.

Cancellation Policy	Refundable Period	Non-refundable Period
Flexible	14+ days before the Event	Within 14 days of the Event
Standard	30+ days before the Event	Within 30 days of the Event
Firm	60+ days before the Event	Within 60 days of the Event
Strict	90+ days before the Event	Within 90 days of the Event

4.2 How Refund Eligibility Works

Before the cutoff: Payments collected before the cutoff date are fully refundable if you cancel before the cutoff passes.
After the cutoff: Once the cutoff date passes, those payments become earned by the Provider and are non-refundable. Payments collected after the cutoff date are non-refundable upon collection.
Multi-payment Bookings: If a Booking includes a deposit and a later balance payment, each payment's refund eligibility is determined independently based on the Provider's cutoff window. A deposit collected well before the cutoff becomes non-refundable only when the cutoff passes; a balance payment collected within the non-refundable window is non-refundable upon collection.
Grace Period exception: Regardless of the tier, Bookings cancelled within the Grace Period (Section 3) are eligible for a full refund.

4.3 Tier Descriptions

Flexible. Payments are refundable until 14 days before the Event. Best suited for services with shorter lead times.
Standard. Payments are refundable until 30 days before the Event. This is the default tier.
Firm. Payments are refundable until 60 days before the Event. Suited for services requiring significant advance preparation.
Strict. Payments are refundable until 90 days before the Event. Designed for large-scale or long-lead events where Providers commit resources well in advance.

4.4 Non-Refundable Deposits

Some Providers may charge a Non-Refundable Deposit, a flat dollar amount added to the service price that is retained by the Provider upon any cancellation outside the Grace Period (Section 3). Non-Refundable Deposits are:

Disclosed at checkout. The Non-Refundable Deposit amount is displayed separately before payment, so Clients can see the exact amount that will not be refunded on cancellation.
Capped at 50% of the service price. A Provider's Non-Refundable Deposit cannot exceed 50% of the booking item total. If the configured deposit exceeds this limit, it is automatically reduced to 50%.
Refundable during the Grace Period. Bookings cancelled within the Grace Period (Section 3) receive a full refund, including any Non-Refundable Deposit.
Retained on all other cancellations. Outside the Grace Period, the Non-Refundable Deposit is earned by the Provider immediately upon collection, regardless of the cancellation policy tier's cutoff window. The remaining (non-deposit) portion of the payment follows the standard refund eligibility rules in Section 4.1.
Applied per Provider. In multi-provider Bookings, each Provider's Non-Refundable Deposit applies independently to their portion of the Booking.

Example: A $1,000 Booking with a $300 Non-Refundable Deposit under the Standard cancellation policy (30-day cutoff), cancelled 45 days before the event: the $300 Non-Refundable Deposit is retained by the Provider; the remaining $700 is refunded in full because the cancellation occurred before the 30-day cutoff.

5. Multi-Provider Bookings

5.1 How Refunds Are Calculated

When a Booking includes multiple Providers with different cancellation policies, refunds are calculated separately for each Provider based on their individual policy tier and whether each payment has passed the Provider's cutoff window.

Example: A Booking with a Venue (Standard, 30-day cutoff) and Caterer (Flexible, 14-day cutoff), cancelled 20 days before the event:

Provider	Policy	Cutoff Status	Refund
Venue ($5,000)	Standard	Within 30 days; non-refundable	$0
Caterer ($2,000)	Flexible	Beyond 14 days; refundable	100% = $2,000
Provider Subtotal			$2,000 of $7,000
EventSculpt Fee ($700)		Proportional	$200
Total Refund			$2,200

5.2 Cancellation Disclosure

At the time of booking, Clients will see each Provider's cancellation policy clearly displayed. Before confirming a cancellation, Clients will see a detailed breakdown of the expected refund amount for each Provider and the Service Fee.

5.3 Provider Cancellations in Multi-Provider Bookings

If one Provider in a multi-provider Booking cancels:

The Client receives a full refund for that Provider's portion, including the proportional Service Fee.
The remainder of the Booking remains active unless the Client requests cancellation.
If the cancelled Provider was essential to the event (e.g., the venue), Clients may request an Excused Cancellation for the entire Booking (see Section 7).

6. Provider-Initiated Cancellations

6.1 Provider Obligations

Providers agree that once a Booking is confirmed, they will honor it. If a Provider cancels a confirmed Booking:

The Client will receive a full refund for that Provider's charges, plus the proportional EventSculpt Service Fee, to the original payment method.
EventSculpt may assist Clients in securing a replacement Provider where possible.

For Regulated Service Categories where the Provider is the merchant of record, the Provider is responsible for processing the refund from their payment account. EventSculpt will use commercially reasonable efforts to facilitate the refund. If the Provider fails to process the refund within 10 business days of the cancellation, EventSculpt may suspend the Provider's account and pursue recovery on the Client's behalf, including through offset of future payouts or the dispute resolution process.

6.2 Consequences for Providers

Providers who cancel confirmed Bookings may be subject to:

Reduced visibility on the Platform
Financial penalties
Account suspension or removal

Frequent cancellations or cancellations without valid justification will result in escalating consequences.

7. Excused Cancellations

Certain circumstances beyond the control of Providers or Clients may qualify as "Excused Cancellations," including but not limited to:

Natural disasters or severe weather events
Government restrictions or orders
Pandemics or public health emergencies
Circumstances making it illegal or unsafe to host or attend an Event
Cancellation by an essential Provider that makes the event impractical

EventSculpt reserves the right to determine, in good faith and in its capacity as Platform administrator, whether a cancellation qualifies as excused and the appropriate disposition of Platform-held funds, which may include a full refund regardless of the standard cancellation policy. This section operates in conjunction with the Force Majeure provisions of the Terms of Service (Section 10).

8. EventSculpt-Initiated Cancellations

EventSculpt reserves the right to remove any Booking from the Platform if we believe in good faith that:

The Booking violates our Terms of Service or applicable law;
Proceeding with the Booking could create safety, legal, or reputational risk.

In such cases, EventSculpt will provide prompt notice to both parties. Removal of a Booking from the Platform terminates EventSculpt's facilitation of the transaction. EventSculpt will issue a full refund of Platform-held funds to the Client's original payment method.

For Regulated Service Categories, EventSculpt will coordinate the refund of Provider Charges with the Provider. If the Provider does not process the refund within 10 business days, EventSculpt may pursue recovery through offset of the Provider's facilitation fee credits, account suspension, or other available means.

9. Rescheduling

If all parties agree, a Booking may be rescheduled without penalty. Rescheduling must be completed through the Platform to be recognized by EventSculpt.

If rescheduling results in a higher Booking Price, Clients are responsible for paying the difference.
If rescheduling results in a lower price, the difference will be refunded to the original payment method.

Rescheduling is subject to Provider availability and approval.

10. Post-Event Issues and Chargebacks

Post-Event Dispute Review Window. Clients who experience service quality issues, Provider no-shows, or material discrepancies between booked and delivered services may report them to EventSculpt within the Dispute Review Window (72 hours after the scheduled Event end time). See Terms of Service Section 4.10 for the complete dispute review process, including how Platform-held funds may be used to resolve disputes.

Chargebacks. Clients are encouraged to contact EventSculpt at support@eventsculpt.com before initiating a chargeback so we can attempt to resolve the issue directly.

EventSculpt reserves the right to contest chargebacks and recover amounts improperly disputed, as provided in the Terms of Service (Section 4.7).

11. Consumer Rights

Nothing in this Policy limits or excludes any statutory consumer rights under applicable law, including mandatory refund or cooling-off rights. EventSculpt will comply with all applicable U.S. state and federal consumer protection requirements.

12. Dispute Resolution

Disputes arising under this Policy shall be resolved in accordance with the dispute resolution provisions of the Terms of Service (Section 8).

13. Changes to This Policy

EventSculpt may update this Policy at any time by posting an updated version at the URL provided. For material changes, we will provide notice as described in the Terms of Service. Continued use of the Platform after such updates constitutes acceptance of the revised terms.

Contact Us

For cancellation requests or questions about this Policy:

EventSculpt LLC Email: support@eventsculpt.com